The Luxury You Love We’re Open
Welcome Home

At Lotte New York Palace, we couldn’t be more excited to get back to doing what we love most: offering our guests a luxurious home away from home in the greatest, most vibrant city on earth. From spontaneous moments to memorable experiences, we’ll do everything we can to ensure that our guests’ NYC experience is everything they’ve always imagined.

Of course, travel looks a bit different now, and having peace of mind has never been more important. We want our guests to know that they can book confidently. When reserving our Flexible Rate, you can change or cancel your reservation up until 24 hours of arrival. No questions asked.

Creating and maintaining a safe environment for all who live here, work here, and visit is our top priority. To that end, we enthusiastically support Stay Well NYC, the hospitality industry’s six-point pledge to reopen safely and responsibly. To learn more about our advanced cleaning procedures, please visit

Thank you. We look forward to welcoming you soon!

What To Expect:

  • A more flexible cancellation policy
  • The highest standards of cleanliness and safety
  • A safety welcome kit with face masks and hand sanitizing wipes