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Your Safety is Important to Us

In light of recent events,  Lotte New York Palace has made the following service modifications throughout the Hotel: 

  • Food & Beverage outlets have been closed, as mandated by the city of New York
  • In room dining service will be temporarily closed
  • The Spa and Fitness Center will be closed until further notice, as mandated by the city of New York
  • Our Business Center is temporarily closed, however computers and printers are available for guests 24 hours per day
  • The parking garage will be closed until further notice
  • The Hotel Gift Shop will be temporarily closed

Please rest assured that we are taking all necessary precautions to maintain a healthy environment. In addition to our everyday high standards of care, our hotel staff members are taking additional precautions including extra cleaning of frequently touched items, such as door knobs, hand rails, and elevator buttons. In addition, hand sanitizer dispensers have been added to all public areas of the hotel.

We continue to welcome our guests and provide a comfortable experience during this time at Lotte New York Palace. We will continue to share updates as needed on this page as we are closely monitoring CDC advisories and will adhere to the guidance that is provided by both state and local government.

 As always, feel free to reach out to us directly with any questions at Guestexperience@lottenypalace.com.

Due to the evolving COVID-19 situation and unprecedented travel advisories in NYC, we have made the decision to temporarily suspend operations until May 1, 2020. We look forward to welcoming you back soon.

Thank You