lotte advisories02

Health & Safety

Lotte New York Palace is committed to providing a clean and safe environment for both our guests and our employees.

We have collaborated with Dr. Robert Amler, a leader in public health with 25-years of experience in government health administration. Dr. Amler previously served as a Chief Medical Officer at the Centers for Disease Control (CDC) and is a field expert who has been widely sought after for his expertise on COVID-19 containment.

We are taking the following measures to ensure your safety and comfort:

GUEST ARRIVAL

All guests will receive a pre-arrival call from the hotel to ensure a swift arrival and check-in experience. This will include a review of your anticipated arrival time, your housekeeping preferences, and an opportunity to answer any questions that you may have. All guests will be asked to provide a mobile phone number so that we may communicate with you directly before and throughout your stay.

Plexiglass safety shields have been installed at all Front Desk terminals.

Upon arrival each guest will receive a welcome kit which contains two three-ply masks and two hand sanitizing wipes.

PUBLIC SPACE

Lotte New York Palace utilizes advanced practices to clean and sanitize high touch surfaces and areas, such as elevators, railings, doorknobs, and restrooms. The hotel uses only EPA approved disinfectants, which have been evaluated by the CDC as effective in killing germs and bacteria. Electrostatic sprayers are also being used to add an additional layer of sanitization throughout the hotel.

Touchless hand sanitizing units have been placed in all public areas of the hotel. Guests will be provided with individual sanitation kits which includes masks and disinfecting wipes.

Social distancing practices have been implemented throughout the hotel’s public spaces, including the lobby, restaurants, bars, fitness center and elevators. There are markers at our reception and concierge desk to indicate safe distancing. Additional signage has been placed in public areas reminding guests to wear masks and practice proper distancing.

At this time we have temporarily suspended operations in our food and beverage outlets including mini bar. For a list of dining recommendations please visit here.

GUESTROOM SANITATION

During housekeeping service, a fresh set of cleaning cloths and gloves are utilized in each guestroom. Guestroom linen are washed at a high temperature and cleaned in accordance with CDC guidelines.

All hard surfaces including door handles, guestroom locks, light switches, TV remote control, temperature control panel, phones and hairdryer are fully sanitized prior to guest’s arrival. We use multi-surface cleaners and disinfectants as recommended by the CDC to sanitize against COVID-19.

All in-room glassware throughout the hotel has been replaced with disposable and pre-wrapped cups. Guests will be provided with individual sanitation kits which include masks & disinfecting wipes. We have also temporarily suspended mini bar service and coffee pots are not available in guestrooms at this time.

For the safety of our guests and staff alike, we ask that guests vacate the room while it is being cleaned. For guests who do not wish to have daily housekeeping service, we are happy to provide additional towels and bath amenities upon request.

EMPLOYEE PROTOCOL

All employees are screened daily upon arrival to the hotel. Any employee who displays signs of illness will be sent home immediately in adherence with guidelines set by the Hotel Association of New York City.

All employees have been provided with personal protective equipment (PPE) along with uniforms which are laundered and issued on property, daily.

All hotel employees have been retrained in protocol for sanitation and personal hygiene in adherence with the CDC and the Hotel Association of New York.

STAY WELL NYC PLEDGE

As a proud member of the hospitality community, Lotte New York Palace is committed to honoring the Stay Well NYC Pledge. We are dedicated to building a safe environment for those who live here, those who work here, and all who visit. To learn more, click here.

COVID-19 Travel Advisory

All travelers entering New York from a state that is not a contiguous state, or from a CDC Level 2 or 3 Travel Health Notice country, shall quarantine for a period of 14 days, consistent with Department of Health regulations for quarantine, unless:

1. For travelers who traveled outside of New York for more than 24 hours, such travelers must obtain testing within 72 hours prior to arrival in New York, AND
2. Such travelers must, upon arrival in New York, quarantine according to Department of Health guidelines, for a minimum of three days, measured from time of arrival, and on day 4 may seek a diagnostic test to exit quarantine.

For travelers that meet the criteria above, the traveler may exit quarantine upon receipt of the second negative test result. Contiguous states are Pennsylvania, New Jersey, Connecticut, Massachusetts and Vermont. Travelers from these states are not subject to this guidance. Travelers who leave New York State for less than 24 hours do not need to obtain a diagnostic test before departing and do not need to quarantine upon return. However, such travelers must fill out the traveler form upon entry and must obtain a diagnostic test on the fourth day after arrival in New York.

To access the New York State Traveler Health Form, please visit here.

Should you have any questions or concerns before, during, or after your stay, please contact Martin Mariano, Hotel Manager, at 212.303.6058 or mmariano@lottenypalace.com.

Learn more about our enhanced protocols to protect your health and safety.
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Thank You