COVID19 Communications Plan

Health & Safety

Lotte New York Palace is committed to providing a clean and safe environment to both our guests and our employees. We are taking the following measures to ensure your safety and comfort:


All guests will receive a pre-arrival call from the hotel to ensure a swift arrival and check-in experience. This will include a review of your anticipated arrival time, your housekeeping preferences, and an opportunity to answer any questions that you may have. All guests will be asked to provide a mobile phone number so that we may communicate with you directly before and throughout your stay.

Mobile (contactless) check-in and keyless entry will be available for all guests who have smartphones.

Plexiglass safety shields have been installed at all Front Desk terminals.


Lotte New York Palace utilizes advanced practices to clean and sanitize high touch surfaces and areas, such as elevators, railings, doorknobs, and restrooms. The hotel uses only EPA approved disinfectants, which have been evaluated by the CDC as effective in killing germs and bacteria. Electrostatic sprayers are also being used to add an additional layer of sanitization throughout the hotel.

Touchless hand sanitizing units have been placed in all public areas of the hotel. Guests will be provided with individual sanitation kits which includes masks and disinfecting wipes.

All food and beverage outlets are in full compliance with guidelines established by the National Restaurant Association, The Food and Drug Administration Food Code and the EPA.

Social distancing practices have been implemented throughout the hotel’s public spaces, including the lobby, restaurants, bars, fitness center and elevators.


All employees are screened daily upon arrival to the hotel. Any employee who displays signs of illness will be sent home immediately in adherence with guidelines set by the Hotel Association of New York City.

All employees have been provided with personal protective equipment (PPE) along with uniforms which are laundered and issued on property, daily.

All hotel employees have been retrained in protocol for sanitation and personal hygiene in adherence with the CDC and the Hotel Association of New York.

Should you have any questions or concerns before, during, or after your stay, please contact Martin Mariano, Hotel Manager, at 212.303.6058 or

Due to the evolving COVID-19 situation and unprecedented travel advisories in NYC, we have temporarily suspended operations until June 15, 2020. We look forward to welcoming you soon.

Thank You