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Contact Us

Plan Your Stay At one of the Best Hotels in Manhattan

We look forward to welcoming you to New York City’s most iconic hotel and invite you to contact us at any time by phone, mail/email and the online form below with your questions, concerns, or compliments. We look forward to making your stay at our Midtown East hotel an experience to remember.

Lotte New York Palace

455 Madison Avenue at 50th Street
New York, NY 10022

The hotel's motor entrance is located on 50th Street just east of Madison Avenue.

Telephone: 212-888-7000
Guest Facsimile: 212-303-6000
Guest Services: 212-888-7000
Reservations: 1-800-804-7035

By Email

For General Inquiries:
For Reservations:
For Billing Inquiries:
For Concierge:

Inquiry Form

Getting Here

Overlooking the spires of St. Patrick’s Cathedral and the modern architecture of Midtown Manhattan, Lotte New York Palace is positioned perfectly for business and leisure travel alike. Broadway theaters, Rockefeller Center, Midtown corporate offices, Upper East Side shopping, and a number of museums and galleries are within walking distance of our NYC luxury hotel. The hotel’s entrance is located on 50th Street between Park and Madison Avenues.

Hospitality Careers

Thank you for your interest in joining the Lotte New York Palace team. We are excited that you are exploring employment opportunities with us and encourage you to review our open positions and apply online. Our Midtown Manhattan hotel offers a collaborative and creative work environment comprising experienced team members who are dedicated to guest service. If you share our passion for hospitality, we look forward to hearing from you!

Explore Careers

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Spa & Wellness

Our world-class Spa and Fitness Center features signature spa therapies and a state-of-the-art training room.

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Extended Stays

Lotte New York Palace pairs essential services with refined, residential style for the ultimate extended stay.

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The Towers Rooms & Suites

The pinnacle of luxury in New York City, with 176 exquisite, ultra-private guest rooms and suites.

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Thank You