concierge carrying a tray

From Start to FinishAt Your Service

It would be our pleasure to assist you. You may contact Lotte New York Palace’s luxury NYC concierge service by calling +1 212 303 6033 or email. A member of our New York Concierge team will respond to your inquiry within 48 hours.

Concierge Team

Our multilingual Les Clefs d'Or concierges are at your service to answer questions and assist with all manner of requests and arrangements, including:

  • Transportation services
  • Dining reservations
  • Theatre tickets
  • Spa appointments
  • Personal requests
closeup of concierge front desk bell
bellman bringing luggage in a cart while walking down the hallway

Guest Experience Team

Personalized service is a promise at Lotte New York Palace. Rated among the best in New York City, our guest service team strives to exceed your expectations with impeccable attention to detail, courtesy and a genuine commitment to your every need. In short, this is the art of hospitality in action.

Royal Suite Collection

Inspired by the bespoke elegance of a NYC residence, our Royal Suite Collection represents the ultimate in style and sophistication.

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Extended Stays

Lotte New York Palace pairs essential services with refined, residential style for the ultimate extended stay.

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The Towers Rooms & Suites

The pinnacle of luxury in New York City, with 176 exquisite, ultra-private guest rooms and suites.

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Learn more about our enhanced protocols to protect your health and safety.
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