Health and Safety

Lotte New York Palace is committed to providing a clean and safe environment for both our guests and our employees.

We have collaborated with Dr. Robert Amler, a leader in public health with 25-years of experience in government health administration. Dr. Amler previously served as a Chief Medical Officer at the Centers for Disease Control (CDC) and is a field expert who has been widely sought after for his expertise on COVID-19 containment.

We are taking the following measures to ensure your safety and comfort:


All guests will receive a pre-arrival call from the hotel to ensure a swift arrival and check-in experience. This will include a review of your anticipated arrival time, your housekeeping preferences, and an opportunity to answer any questions that you may have. All guests will be asked to provide a mobile phone number so that we may communicate with you directly before and throughout your stay.

Plexiglass safety shields have been installed at all Front Desk terminals.


Lotte New York Palace utilizes advanced practices to clean and sanitize high-touch surfaces and areas, such as elevators, railings, doorknobs, and restrooms. The hotel uses only EPA-approved disinfectants, which have been evaluated by the CDC as effective in killing germs and bacteria. Electrostatic sprayers are also being used to add an additional layer of sanitization throughout the hotel.

Touchless hand sanitizing units have been placed in all public areas of the hotel. Guests will be provided with individual sanitation kits which include masks and disinfecting wipes.

Social distancing practices have been implemented throughout the hotel’s public spaces, including the lobby, fitness center, and elevators. There are markers at our reception and concierge desk to indicate safe distancing. Additional signage has been placed in public areas reminding guests to wear masks and practice proper distancing.


During housekeeping service, a fresh set of cleaning cloths and gloves are utilized in each guestroom. Guestroom linen is washed at a high temperature and cleaned in accordance with CDC guidelines.

All hard surfaces including door handles, guestroom locks, light switches, TV remote control, temperature control panel, phones, and hairdryer are fully sanitized prior to the guest’s arrival. We use multi-surface cleaners and disinfectants as recommended by the CDC to sanitize against COVID-19.

All in-room glassware throughout the hotel has been replaced with disposable and pre-wrapped cups. Guests will be provided with individual sanitation kits which include masks & disinfecting wipes. We have also temporarily suspended minibar service and coffee pots are not available in guestrooms at this time.

For the safety of our guests and staff alike, we ask that guests vacate the room while it is being cleaned. For guests who do not wish to have daily housekeeping service, we are happy to provide additional towels and bath amenities upon request.


Proof of vaccination is required for indoor dining in New York City.
Beginning December 14th children aged 5-11 are required to show proof of one vaccination when dining indoors. Starting December 27th, those 12 and older will be required to show proof of two vaccine doses, instead of one, except for those who have received the Johnson & Johnson vaccine.


All employees are screened daily upon arrival at the hotel. Any employee who displays signs of illness will be sent home immediately in adherence to guidelines set by the Hotel Association of New York City.

All employees have been provided with personal protective equipment (PPE) along with uniforms which are laundered and issued on the property, daily.

All hotel employees have been retrained in the protocol for sanitation and personal hygiene in adherence with the CDC and the Hotel Association of New York.


Lotte New York Palace has been Forbes VERIFIED® by completing – and maintaining – verification on more than 360 global health security standards. The comprehensive assessment includes:

  • Health and hygiene protocols
  • Cleaning products and procedures
  • Masks and PPE
  • Ventilation
  • Management accountability
  • Health safety communication with guests and employees
  • Health security verification gives travelers the peace of mind that Lotte New York Palace is committed to expert-validated best practices for your safety and comfort. To learn more, click here.


As a proud member of the hospitality community, Lotte New York Palace is committed to honoring the Stay Well NYC Pledge. We are dedicated to building a safe environment for those who live here, those who work here, and all who visit. To learn more, click here.

COVID-19 Travel Advisory

The travel guidelines require all New Yorkers, as well as those visiting from out-of-state or another country, to take personal responsibility for compliance in the best interest of public health and safety.

Asymptomatic travelers entering New York from another country, U.S. state, or territory are no longer required to test or quarantine as of April 10, 2021. Quarantine, consistent with the CDC recommendations, is still recommended for all travelers who are not fully vaccinated or have not recovered from laboratory-confirmed COVID-19 during the previous 3 months. Symptomatic travelers must immediately self-isolate and contact the local health department or their healthcare providers to determine if they should seek COVID-19 testing.

Should you have any questions or concerns before, during, or after your stay, please contact Martin Mariano, Hotel Manager, at 212.303.6058 or