Bellman walking down the grand staircase carrying luggage
Services & Amenities

The Most Exclusive Services & AmenitiesAmong 5 Star Hotels in Manhattan

Need a hand unpacking? Prefer the New York Times or Wall Street Journal? How about a lift to your morning meeting? Your Towers experience begins the moment you reserve one of our ultra-spacious guest rooms or Manhattan hotel suites, setting in motion a stay that is customized exclusively for you. Guests of The Towers enjoy a wide range of exclusive services and amenities, including:

• Complimentary Wi-Fi
• Maitre d’etage service upon request
• Complimentary shoe shine and pressing service (includes one shoe shine and two pressed items per stay)
• Multilingual Les Clefs d’Or concierge
• Complimentary Mercedes GLS450 or Maybach car service within a 20-block radius of the hotel (based on availability from 10:00 am – 8:00 pm)
• Complimentary shuttle service to Broadway (available Tuesday – Saturday, at 5:00 pm, 6:00 pm or 7:00 pm)
• Complimentary daily newspaper (choice of New York Times, Wall Street Journal, Financial Times, Daily News, or USA Today)
• Packing and unpacking services upon request

Spa & Wellness

Our world-class Spa and Fitness Center features signature spa therapies and a state-of-the-art training room.

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Extended Stays

Lotte New York Palace pairs essential services with refined, residential style for the ultimate extended stay.

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The Towers Rooms & Suites

The pinnacle of luxury in New York City, with 176 exquisite, ultra-private guest rooms and suites.

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Due to the evolving COVID-19 situation and unprecedented travel advisories in NYC, we have made the decision to temporarily suspend operations until May 1, 2020. We look forward to welcoming you back soon.

Thank You