Service Modifications

Lotte New York Palace is excited to host you and your travelers. Please note the following service modifications which are currently in effect:

Food & Beverage
Villard restaurant, The Gold Room, Rarities, In-Room Dining and Pomme Palais are open daily. For menus and hours of operation, please visit here.

We have temporarily suspended service in Trouble's Trust.

Guests are also permitted to bring their own food, which includes food delivery from third parties such as DoorDash, Uber Eats and Seamless.

Housekeeping service is provided daily. For everyone’s safety, we require guests to vacate the room while our housekeeping staff is servicing the room. If a guest would not like to leave their room, our team can provide additional towels and bathroom amenities upon request. Specific housekeeping time requests can be accommodated by dialing “0” from the guestroom telephone.

All glassware at the hotel has been replaced temporarily with disposable glasses. We are unable to provide coffee machines, tea kettles and microwaves.

Courtyard Restoration
The exterior of our historic Villard Mansion on Madison Avenue is currently under restoration so that we can preserve this landmarked building for future generations to enjoy. A protective canopy has been installed over the courtyard area which is currently open from 9am – 5pm daily with seating available for your enjoyment. We anticipate that restoration work on the mansion will run through the Spring of 2023. We do not expect this project to cause any noise or disruption in our lobby or guestroom areas.

Elevator Enhancements
Please note that we are currently completing an upgrade to the elevators in The Palace. Throughout this time guests may use alternate elevators to ensure that there is minimal disruption to service.  We apologize for any inconvenience and thank you for your patience and understanding.