Service Modifications

Lotte New York Palace is excited to host you and your travelers. Please note the following service modifications which are currently in effect:

Spa & Fitness Center
Our newly renovated Fitness Center is now available to hotel guests & ila only spa is now open by appointment.

Food & Beverage
We have temporarily suspended service in the following food & beverage outlets which we hope to reopen in the near future:

Villard Restaurant
The Gold Room
Trouble’s Trust

Pomme Palais, our French bakery, is open daily serving breakfast and lunch to-go, along with a selection of coffees and teas, sweet treats, snacks and cocktails to-go.

In-Room Dining is open daily from 6:30am - 1pm and from 5pm - 11pm.

Guests are also permitted to bring their own food, which includes food delivery from third parties such as DoorDash, Uber Eats and Seamless.

Housekeeping service is provided daily. For everyone’s safety, we require guests to vacate the room while our housekeeping staff is servicing the room. If a guest would not like to leave their room, our team can provide additional towels and bathroom amenities upon request. Specific housekeeping time requests can be accommodated by dialing “0” from the guestroom telephone.

All glassware at the hotel has been replaced temporarily with disposable glasses. We are unable to provide coffee machines, tea kettles and microwaves.