ilaOnly Spa & Fitness FAQ

Health & Safety Information

How often and how are nail tools cleaned?

All metal tools that are designed for multiple uses are thoroughly washed and disinfected after every guest with an EPA registered disinfectant. Some tools are single-use only, therefore they are disposed of following the service or the guest may take them home.

What is ilaOnly Spa doing to keep guests safe from germs?

ilaOnly Spa follows strict guidelines in accordance with State Board, CDC, OSHA, and other state/local agencies. Our team has gone through COVID-19 training including sanitation and infection control proce­dures to ensure guests and staff are safe and the risk for transmission of germs is low. Additional cleaning and disinfecting checkpoints have been implemented along with daily operation modifications.

What can I expect to be different when I return to the Spa after COVID-19?

Due to the current Health environment, a guest will notice staff use of Personal Protective Equipment and increased frequency of certain sanitation measures (cleaning of surfaces, credit card machines after use) as well as sanitation information posted in various spa locations. Team members will reinforce social distancing guidelines and guests may also notice that availability of self-serve items, previously offered (i.e. trail mix, snacks, fruit, infused water) may not be available or offered in a prepackaged manner or by request.

Does Social Distancing apply at the spa?

ilaOnly Spa has implemented protocols for properly following Social Distancing regulations. This includes but is not limited to scheduling a certain number of guests for services at any given time, re-arranging fur­niture, and possible marked areas in common areas and temporarily requiring guests to schedule appoint­ments ahead until we are able to accommodate walk-in appointments. We ask that guests practice proper social distancing while in the spa environment.

Are linens changed after each spa treatment?

Linens are washed after every guest service or treatment with a commercial-grade detergent in hot water and dried at a high temperature.

How often are pedicure chairs and basins/bowls cleaned?

Pedicure chairs, basins, and bowls are properly washed and disinfected after every guest with an EPA- reg­istered disinfectant.

What cleaning agents are used in the treatment room, pedicure basin/bowls?

Our disinfectants are hospital-grade EPA registered disinfectants that are approved and effective against specific bacteria, fungi, and viruses.

Can I bring my own nail tools?

Our tools are thoroughly washed and disinfected following strict guidelines to ensure the safety of our guests, therefore we do not allow guests the use of their own tools.

Am I required to wear a mask?

Guests are required to wear masks in accordance with state or local mandates if applicable to prevent the transmission of germs. If not mandated, disposable masks may be available upon request. Please inquire with our spa team.

Have the staff been COVID-19 tested?

Proper protocols have been implemented for our staff with guidelines from CDC to assess employee health and identify warning signs and symptoms of COVID-19. While staff testing is not mandated, staff who are experiencing COVID-19 symptoms are not permitted to work and for those present, required PPE will be worn to ensure both guest and employee protection.

How is / how often is the Steam / Sauna room cleaned?

Steam rooms and Saunas are sanitized nightly with appropriate cleaning agents. This may include but is not limited to detergent and EPA-approved disinfectants. Our staff also monitors and cleans throughout the day to ensure they are ready for every guest. Steam rooms are also bleached to sanitize the area due to the constant high levels of humidity.

Why does my service provider need to wear a mask and gloves?

Service provider staff are required to wear certain PPE to protect guests and themselves from the risk of transmission of germs. This may, however, may be a short-term solution and will be re-evaluated in accor­dance with COVID-19 developments and changes in state, local, and national regulations. We hope use PPE will not detract from your service experience and will do our best to provide you with a relaxing and personalized service.

How often is spa furniture clean?

The spa furniture is cleaned throughout the day by our team utilizing appropriate cleaning agents. The staff focuses on high-touch areas in the locker rooms, restrooms, and other public spaces. We also utilize professional cleaners who are scheduled regularly for thorough cleaning of all surfaces including furni­ture.

Will bottled water and snacks be available?

Yes, bottled water and pre-packaged snacks are available for our guests, replacing self-serve water and beverage stations and self-serve food offerings. There are locations throughout the spa where water is available and our team members are here to assist you if you have any other requests.

Can I buy a gift card online instead of coming to the spa?

Yes, we have e-gift cards available online that may be emailed to you or to the recipient.
What if I don’t feel well on the day of my service, will there be a cancellation fee?
We have reduced our cancellation window to 4 hours prior to your service and would be happy to cancel or reschedule your appointment prior to 4 hours. Within 4 hours of your appointment time, there would be a cancellation fee of 100%. If you are not feeling well prior to your service please call to notify us so we can possibly make other arrangements. No notification for cancellation will result in a full charge to the credit card you secured the appointment with.


What can I expect to be different when I return to the Fitness Center after COVID-19?

You will see many sanitation stations throughout the facility which includes hospital-grade disinfectants for hand use and to wipe down equipment before and after use. Signage is placed throughout the facility to remind members and guests to wipe down equipment before and after use and to practice physical distancing. Informational signage will be placed to indicate how to stop the spread, properly wash hands, and promote other daily protective measures.

Does Social Distancing apply at the Fitness Center?

We are following CDC and state guidelines on social distancing to ensure safety for all staff, members and guests. Please maintain 10 feet of personal space. To facilitate social distancing, we will limit the number and kinds of equipment available for use. Physical distancing signs will show which equipment and lockers are available for use. Time limits may be imposed on equipment during peak hours, if necessary. We will operate at 33% capacity throughout the fitness floor, as required by the state of New York.

Are there new requirements in order to enter the Fitness Center?

Members and guests are required to sign in upon entry. Members, guests, and staff are required to complete a one-time mandatory Health Waiver to confirm they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms.

What cleaning agents are used?

We continuously clean all surfaces using hospital-grade, EPA-approved disinfectant.

Have staff been COVID-19 tested?

Proper protocols have been implemented for our staff with guidelines from CDC to assess employee health and identify warning signs and symptoms of COVID-19. Members, guests, and staff will have touchless body temperatures measured prior to entering the club via touchless thermometers. Per CDC guidelines, individuals with a body temperature greater than 100.4 degrees will not be permitted entry into the club.

Am I required to wear a mask?

Our staff will be wearing government-approved face coverings at all times. Members and guests must also wear mouth and nose coverings at all times except while exercising.

Am I required to use hand sanitizer?

Staff are required to use hand sanitizer when entering the club and frequently throughout their visit or shift. Members and guests are encouraged to use hand sanitizer frequently as well.

Will locker rooms be available?

Locker room areas will be sectioned off to keep proper distance. Lockers, restrooms and sinks will be designated to comply with social distancing guidelines. Showers, steam rooms, and saunas will be temporarily closed.

Will group exercise classes still be held?

Class sizes and amenity availability may be reduced to comply with CDC and state guidelines.
Am I allowed to bring my own equipment into the Fitness Center?
Please feel free to bring your own yoga mat, towel and other small items.

455 Madison Avenue at 50th Street, New York, NY 10022 • (212)

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