Best Rate Guarantee

Receive the Lowest Nightly Rates at Lotte New York Palace

When you make a reservation through our secure online booking engine, you will receive the lowest available nightly rates at Lotte New York Palace, guaranteed. If you happen to find a lower rate at our hotel listed online for the same accommodation type, we will match the rate, under the following conditions:

If you find a rate on a competing website that is lower than the lowest rate shown on, we will honor that rate for the nights for which the lower rate was found.

For the purpose of the Best Rate Guarantee, a competing website is defined as a website that is not owned by Lotte Hotels & Resorts. 

Rooms on the other website must be publicly available, viewable and immediately bookable on the Internet at the time of verification.

To use this guarantee, you must advise Lotte New York Palace within 24 hours of booking your room by completing the form below:

Your Reservation:

Lower Rate You Have Found for the Same Room Type & Dates:

If you have any immediate questions, please contact us.