Lotte New York Palace

Question 1

What are the rules around filming and photography at Lotte New York Palace?

Accepted Answer

In order to protect the privacy of our guests, we do not allow any professional photography or videography in the hotel's public spaces and Courtyard without prior written permission from the hotel. For additional details on filming, please refer to our Production page. For more information, please call (212) 888-7000.

Question 2

What are the accessibility features in Lotte New York Palace rooms?

Accepted Answer

Lotte New York Palace is proud to be an ADA-compliant, accessible hotel in NYC. Our rooms are tailored to meet the needs of all our guests, and our staff is trained to provide the most inviting hospitality in New York City. Our ADA-compliant features include: Lowered entry door viewer and signage for utmost convenience and security; folding closet doors and racks for easy access; spacious bathrooms with outward-swinging doors and beveled floor saddle, handicap toilets, handheld shower heads, and choice of roll-in shower stall and tub with grab bars; lever handles on sink and doors; elevated safe; strobe light smoke detector; and telephone for hearing impaired, as well as wheelchairs and crutches on request.

Question 3

Does the hotel offer packaging and shipping services for outgoing packages?

Accepted Answer

Yes. Please note that, in addition to the cost of the delivery service provider, hotel handling fees may be applied.

Question 4

Can I arrange for packages to be delivered to Lotte New York Palace before my arrival?

Accepted Answer

Yes. Lotte New York Palace will accept guests' packages up to three days prior to their arrival*. Stored packages can be picked up at the Mail and Information Desk or delivered to the guest room within 48 hours. In our effort to accommodate all guests, we ask that shipments do not arrive earlier than three days prior to arrival. Storage fees will be applied for earlier deliveries.

Question 5

Is there a sauna, whirlpool, or swimming pool at Lotte New York Palace?

Accepted Answer

The hotel does not have a swimming pool or whirlpool. Ila Only Spa, located on the 8th floor, does have both a steam room and sauna available.

Question 6

Does Lotte New York Palace offer parking, and what are the rates?

Accepted Answer

Parking is available by SP+, an independently operated garage located at 29-33 E 50th Street between Park and Madison Avenues, adjacent to the hotel’s main lobby entrance on 50th Street.
The daily rates are currently as follows:
Up to 1 hour $55.00Up to 2 hours $ 65.00Up to 3 hours $70.00Up to 8 Hours $ 80.00Up to 24 Hours $ 90.00Oversize surcharge $20.00Super Oversize $25.00Bicycle $15.00 (max to 24 hours)
The current hours of operation are from 6:00am – Midnight.
Terms and Conditions: Parking does not include in and out privileges. Parking rates are subject to change.

Question 7

Does Lotte New York Palace provide airport shuttle or transportation services?

Accepted Answer

We do not provide airport shuttle service. We recommend reserving a private car in advance for your transportation to and from the airport. These arrangements can be made through the concierge desk. For area taxi and other ground transportation options, please email concierge@lottenypalace.com.

Question 8

Does Lotte New York Palace offer hypoallergenic bedding?

Accepted Answer

Yes, guests may request full hypo-allergenic bedding and/or pillows.

Question 9

ARE ALL THE GUEST ROOMS EQUIPPED WITH FAX MACHINES?

Accepted Answer

Fax machines are available upon request.

Question 10

Can I have an amenity, such as flowers or Champagne, delivered to a guest room at Lotte New York Palace?

Accepted Answer

Yes, please visit here to view our selection of amenities.

Question 11

How can I pay for someone else’s stay?

Accepted Answer

Any guest requesting to pay the room, tax or all charges for a guest is required to fill out a credit card authorization form, which can be offered through the reservations office at the time of booking or upon arrival by providing an imprint of their credit card, with their approved signature, authorizing the charges.

Question 12

Are there any connecting rooms or suites at Lotte New York Palace?

Accepted Answer

Connecting rooms are based upon availability and located solely in the main hotel in the superior room category with a choice of king or double bedded rooms. We will do everything possible to honor requests for connecting rooms, however we recommend choosing one of our two-bedroom suites or specialty suites to guarantee connecting accommodations.

Question 13

How many dining options and restaurants are available at Lotte New York Palace?

Accepted Answer

Lotte New York Palace has three dining options available for breakfast daily: VILLARD restaurant, which serves a la carte breakfast and weekend brunch in the stunning Villard Mansion, Pomme Palais, a casual French Market-style cafe, and In-Room Dining. There are three bars and lounges on property as well: The Gold Room and Trouble's Trust which are available for cocktails and shared plates, and then Rarities which serves fine wines and rare spirits. See our Dining section for more information.

Question 14

Does Lotte New York Palace provide babysitting or childcare services?

Accepted Answer

Professional babysitting services can be arranged for guests. The concierge team at our Midtown Manhattan hotel works with several babysitting companies who are licensed, insured and fully bonded. For information on rates and to request these services, please contact the concierge for assistance.

Question 15

Is Lotte New York Palace a family-friendly hotel?

Accepted Answer

Absolutely. We welcome family travelers to Lotte New York Palace, and our location puts you within close proximity to numerous exciting attractions to enjoy in Manhattan with kids. The hotel offers several different room categories to accommodate your family’s needs, and children under 12 stay free when sharing a room with their parents. Additionally, we can assist with stroller rentals to make exploring the city even more convenient.

Question 16

What is the cost to add a rollaway bed at Lotte New York Palace?

Accepted Answer

Rollaway beds are $100 per night (excluding taxes). Rollaway beds can only be placed in suites and guest rooms with king beds. We cannot accommodate a rollaway bed in rooms that are already furnished with two beds.

Question 17

What is the Lotte New York Palace pet policy?

Accepted Answer

The hotel welcomes small dogs up to 25 lbs. A pet waiver and a $250 non-refundable cleaning fee are required at check-in. Pets are not allowed in the hotel's public areas and must be kept in a caged carrying case when taken to and from the guest's room. Pets may not be left unattended in guest rooms; however, we can assist with arranging pet sitting and dog walking services upon request. The hotel reserves the right to exclude all other pets or dogs that exhibit an aggressive nature or have caused damage. By signing the pet waiver, guests agree to pay for any damage caused by their pet.

Question 18

What time is check-in at Lotte New York Palace?

Accepted Answer

The standard check-in time is 4:00pm EST. Early check-in is accessible pending room availability. If the option for early check-in is not available, Lotte New York Palace is happy to hold the guest's belongings while they explore the city until check-in.

Question 19

What is the cancellation policy for room reservations at Lotte New York Palace?

Accepted Answer

Lotte New York Palace upholds a 24-hour cancellation policy and all reservations are non-transferable. Please arrange cancellations by 3:00 pm (local time) one day prior to arrival to avoid payment of one night's room and taxes. Guests are asked to retain their hotel issued cancellation number in the event they are unable to stay with us.

Question 20

Is Lotte New York Palace a smoke-free hotel?

Accepted Answer

Yes, Lotte New York Palace offers a 100% smoke-free environment for our guests. A deep cleaning fee of $500 is applied to the folio of guests who smoke in our guest rooms and suites.

Question 21

How many floors does Lotte New York Palace have?

Accepted Answer

The building is 55 stories tall.

Question 22

What beauty services are available at Cedric Salon?

Accepted Answer

Yes, Cedric Salon is located at our 51st Street entrance. Please visit www.cedricsalon.com to learn more.

Question 23

What is the minimum age required to check in?

Accepted Answer

Guests must be 18 years or older with a valid form of ID to check-in to Lotte New York Palace.

Question 24

What is the Historic Preservation Fee at Lotte New York Palace?

Accepted Answer

The Historic Preservation Fee is $25 plus taxes, nightly.  This fee has been established to provide funding for the ongoing preservation of our landmarked and historic Villard Mansion. The mansion is a treasured part of New York City's cultural heritage, which dates back to 1882. Your support allows us as caretakers of the mansion to preserve its’ unique historical and architectural legacy for future generations of guests to experience and enjoy.

Question 25

Can I request to have the minibar items removed from my room?

Accepted Answer

Yes, we would be happy to remove the contents of your minibar. There is a fee of $50. Please note that the minibar is not suitable for storing medication or other items that require proper refrigeration. If you require a refrigerator, please contact the front desk or hotel operator for assistance.

Question 26

What time is check-out at Lotte New York Palace?

Accepted Answer

The standard check-out time is 11:00am EST. We are happy to offer late check-out and kindly recommend that guests seeking a later check-out time inquire at the Front Office on the eve of their departure to confirm if this option is available.

Question 27

What is the best address to provide my taxi or uber driver?

Accepted Answer

35 East 50th Street.

Question 28

What are the cross streets of Lotte New York Palace?

Accepted Answer

Madison Ave between 50th and 51st Streets.

Question 29

What wedding venues or private event facilities are available at Lotte New York Palace?

Accepted Answer

Lotte New York Palace hosts events styled in the Gilded Age grandeur in the landmark Villard Mansion. There are also 30,000 square feet of meeting and event venues across The Palace and The Towers.

Question 30

Does Lotte New York Palace offer in-room dining or late-night room service?

Accepted Answer

Yes, In‑Room Dining is available at Lotte New York Palace for breakfast, lunch, dinner, and late-night meals.

Question 31

Does Lotte New York Palace have a fitness center?

Accepted Answer

Yes, the fitness center at Lotte New York Palace is one of the services provided by ila Only Spa.

Question 32

What spa services are available at ila Only Spa?

Accepted Answer

ila Only Spa is open from 9:00 am – 8:00 pm daily. To schedule a treatment or learn more about what services are available, visit the spa’s website.

Question 33

Can Lotte New York Palace arrange tours, tickets, or special experiences in New York City?

Accepted Answer

Yes, Lotte New York Palace offers curated experiences to NYC landmarks, including the St. Patrick’s Cathedral VIP Tour. Contact the Concierge at concierge@lottenypalace.com to make arrangements prior to arrival.

Question 34

How far is Lotte New York Palace from major attractions like Rockefeller Center and Times Square?

Accepted Answer

Lotte New York Palace places you at the very heart of Midtown Manhattan. Rockefeller Center is just a five-minute walk from the hotel, and iconic destinations like Times Square, the Museum of Modern Art, and Fifth Avenue shopping are also within easy reach—making it effortless to explore the best of New York City on foot or with a short ride.

Question 35

What subway stations are closest to Lotte New York Palace?

Accepted Answer

51st Street Station (Lexington Ave Line)Located just a 3-minute walk from the hotel on Lexington Avenue and 51st Street.Lines: 6 (local), with transfer to E and M at nearby Lexington Ave–53rd St.
5th Avenue/53rd Street StationAbout a 5-minute walk away, this station is great for westbound access.Lines: E and M
47–50 Streets – Rockefeller Center StationRoughly a 7-minute walk from the hotel. Ideal for exploring Midtown’s top attractions.Lines: B, D, F, M
Grand Central – 42nd Street StationAround a 10-minute walk, this major transit hub offers extensive connectivity.Lines: 4, 5, 6, 7, and the Shuttle (S) to Times Square

Question 36

Does Lotte New York Palace offer EV charging stations?

Accepted Answer

No, the Lotte New York Palace does not have electric vehicle charging stations at this time.

Question 37

Does Lotte New York Palace offer tours of the hotel?

Accepted Answer

Yes, as a guest, you can take the complimentary A Glimpse of The Gilded Age guided tour of the Villard Mansion on Saturdays at 10 am.

페이지