Testimonials

A Passionate Team You Can Trust

Lotte New York Palace prides itself on the satisfaction of our guests, and we couldn't do it without the help of our expert staff. Below are just a few of the many great reviews we have received, proving our team goes above and beyond to meet your business and social event needs. 

THE BEST WEDDING EVER!
"There is no other place to have a wedding in New York City, in my opinion than the New York Palace Hotel. Why? The first reason is Senior Sales Catering Manager, Billy Panagiotopoulos otherwise known as Billy P. He leaves no stone unturned in his effort to give you the best wedding experience you can have. From the moment you sign on to have your wedding at the Palace Billy becomes your family. He is always there to answer questions and give guidance. Naturally like any other person throwing his daughters wedding, you experience a ton of anxiety and sometimes stress. Well stress not. Having Billy P. as your wedding manager makes all of that go away. 

Of course the food is great, the venue from the Bridal suite to the Ballroom to the Courtyard to the Mansion is out of this world special, it is still the people that make it all happen. The whole staff is great and the day of your wedding under Billy's direction things go like clockwork. You are at once at ease when you see how everyone is working towards you enjoying you wedding. The little touches are great. Knowing that most brides and grooms don't get a chance to eat at the cocktail hour, Billy makes sure that after the ceremony the happy couple get a bite to eat in private before going to the cocktail hour to meet your guests. As the father of the bride I was constantly greeting and being greeted. Billy noticed this and without my asking kept my entrée hot and served it again when I was able to sit down. The waiters, captains, managers ( Greg and Michael )- all top notch under a great leader- Billy P. If you are going to have a wedding in NYC, go to the NY Palace and make sure you work with Billy. All of the rest will be smooth sailing. A wedding at the New York Palace is truly the best wedding ever." - Dennis S., TripAdvisor, June 2015
 

Like a Princess!
"I felt like a princess in this Palace. It was amazing to stay at such a wonderful hotel in such a great location. Shopping, restaurants, etc, all closeby. Would definitely go back to be pampered again!" - Madskimom, TripAdvisor, May 2015


Perfect Place for Business Trip
"This incredible character building blends the elegance of the old world with the convenience, effiency and productivity of the new world. The King-sized Cathedral room is more real estate than a standard apartment. With the ability to roam within the room and large windows to view St Patricks and Rockefellar it makes it easy to work within the space. The staff are very helpful and relaxed, a nice transition from the hustle of the street. 

I would suggest this room to anyone from my grandmother to my executive colleagues. Reward yourself and gain refreshment with the Palaces fitness and lounge facilities. The pictures do not do the building or rooms justice. Go book and experience for yourself!! See you again soon NYP!" - MBennett01, TripAdvisor, May 2015


A Perfect Wedding
"200 characters is not enough to describe my delight with, & gratitude to, the New York Palace Hotel & it's staff. My dreams for a classic & elegant NYC wedding came true this weekend. The Villard Mansion was divine, as was my hotel room in the tower, but the real reason it was so amazing was because of Billy Panagiotopoulos. He is kind, generous with his time, patient, extremely detail oriented, attentive, and he strives for perfection. He made planning a breeze & is truly a brilliant manager. Kaan & his staff were incredible as well! This was a phenomenal experience!!" - VanessaW2, TripAdvisor, April 2015


Thank You
"We chose The Palace for my daughter's wedding in the Villard Mansion and could not be happier with the entire experience. ...Thank you for making this weekend a wonderful experience...they made my daughter's dream of a beautiful wedding come true. They could not have done another thing to fulfill all our wishes - they were beyond magnificent as a team. Thank you Billy and Kaan for all the hard work." - Anonymous Guest Comment April 2015


Amazing Hotel!!
"I can't wait to return!! I absolutely loved the hotel and can't stop talking about it!" - R A, TripAdvisor, April 2015


Pinnacle of Classic New York City
"I was reflecting on my pictures and wanted to share what an amazing stay we had. I felt personally looked after, especially by Lee Garrett, who helped orchestrate myself and my business partner's stay. We were upgraded and felt like anything we mentioned was acted on and taken to the next level of personal care without us even asking. Julie, Erin, and Gwen from Guest Experience were so lovely and always checked in with us as well. Attention to detail is key for us since we always travel and can easily be forgotten in a large hotel such as this. We were not forgotten here and will we not forget our stay at The Palace, I now recommend this hotel to anyone travelling to NYC. The location is also perfect, right near 5th ave, central park and times square. Thank you!" - GracieHarold, TripAdvisor, March 2015
 

A perfect New York wedding at The New York Palace
"From the moment we received our event proposal from The New York Palace, this venue was the one for us. The venue itself is simply stunning, and the perfect backdrop for a beautiful New York wedding. The food and drinks were also all delicious, and our guests enjoyed every aspect. This is a wow venue! However what truly made our wedding perfect was the amazing staff at The Palace. Billy Panagiotopoulos is a first class event manager who made us feel incredibly at ease, as he was clearly all over everything. Supported by his team Michelle, during the planning, and Greg on the day itself, we could not have been happier. I highly recommend The New York Palace to anyone who is looking to hold a spectacular event, managed by experts." - Catriona and Simon Murrells, TripAdvisor, March 2015


Excellent Service
"We recently held a business conference at the NY Palace Hotel, the entire staff was by far the best we have ever worked with on these types of events. They were very thorough and caring as some of our attendees experienced travel delays/cancellations due to weather. I would recommend this property to anyone interested in hosting a First Rate Event." - Vicki P, TripAdvisor, March 2015
 

Perfect location, beautiful rooms and friendly and attentive staff
"...Luxury hotel in a fantastic location with frequent promotions that offer quite reasonable rates. The staff is super friendly and attentive, the rooms are gorgeous and the gym is great. It's my #1 hotel in NYC for business trips and for family getaways." - BackBay02116, TripAdvisor, February 2015